Privacy Policy
Webful Pty Ltd (“Webful”, “we”, “our”, or “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information in connection with your use of our website and services.
1. What Information We Collect
We may collect and hold the following types of personal information:
Your name, business name, email address, phone number, and postal address
Billing and payment information
Business or website information submitted during onboarding
Login credentials (where applicable)
Records of your communications with us (e.g., email, support tickets)
Website usage data, cookies, and analytics
We do not collect sensitive information (e.g., health or biometric data) unless legally required or directly relevant to a specific service and with your consent.
2. How We Collect Information
We collect personal information directly from you when you:
Visit or interact with our website (https://webful.co)
Submit an enquiry or request a quote
Subscribe to our services
Provide content or instructions during project setup
Communicate with us via email, phone, or support channels
Interact with us on social media
We may also collect non-identifying technical data (such as browser type, IP address, and pages visited) using tools like Google Analytics to improve our service delivery.
3. Why We Collect Your Information
We collect your information to:
Provide and manage our website subscription services
Respond to your enquiries and provide customer support
Set up and maintain your website and domain
Process payments and manage your subscription
Send service updates, marketing communications, or surveys (where consented)
Improve the performance, reliability, and security of our systems
Comply with legal and regulatory obligations
4. How We Store and Protect Your Information
We take reasonable steps to ensure your personal information is:
Stored securely in controlled systems
Protected from misuse, loss, unauthorised access, or disclosure
Only accessible by authorised personnel
Data may be stored on secure third-party cloud infrastructure (e.g., AWS, Google Cloud) under contractual obligations consistent with this policy. Where appropriate, data is encrypted during storage or transmission.
5. Disclosure of Your Information
We may disclose your personal information to:
Our staff, contractors, or service providers who assist in delivering our services (e.g., developers, hosting providers, payment processors)
Domain registrars or platforms required to set up your website
Legal or regulatory authorities when required to comply with applicable laws
Third-party integrations that you request us to connect (e.g., analytics tools, email platforms)
We do not sell or rent your personal data to third parties under any circumstances.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymous analytics data. You may disable cookies in your browser settings, though this may affect certain site functionality.
7. Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. To make a request, please contact us at:
Email: support@webful.co
We may need to verify your identity before fulfilling your request. We will respond within a reasonable time, usually within 30 days.
8. Data Retention and Deletion
We retain your personal information for as long as necessary to provide our services and meet legal obligations. After cancellation of your subscription, we may retain your data for a period of 30 days for backup and reactivation purposes unless otherwise required by law. After this period, data may be permanently deleted.
9. Overseas Disclosure
While we endeavour to store your data in Australia, some service providers we use may be located outside of Australia (e.g., cloud platforms or analytics services). Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy obligations comparable to those under Australian law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
11. Complaints
If you believe your privacy has been breached or are dissatisfied with our handling of your personal information, please contact us directly using the contact details above.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
URL: https://www.oaic.gov.au
Phone: 1300 363 992
